Every Kalyra piece is handcrafted with care. Here's how returns and exchanges work.
Because each of our products is made by hand, slight variations in texture, finish, and colour are natural and part of their charm — they are not considered defects. For this reason, we do not offer returns for general change-of-mind purchases.
If your item arrives damaged or defective, you may request a return or replacement within 3 days of delivery. The product must be unused and in its original condition and packaging.
To help us process your request quickly, please keep the original packaging and share clear photos of the damaged item when you contact us.
Items that arrive damaged, defective, or incorrect. Reported within 3 days of delivery, unused and in original condition.
Change-of-mind returns, used items, items without original packaging, or requests raised after the 3-day window.
Contact our support team within 3 days of delivery with your order reference and photos of the item.
Our team will review your request and confirm whether the item qualifies for a return or replacement.
Once approved, we'll guide you through returning the item and arrange a replacement or refund.
Reach our support team at kalyra.studio9@gmail.com or through our Contact page.